Consumer & Retail Dispute Lawyers

Our experienced Dispute Resolution Lawyers understands the risks of claims – by both businesses and consumers – faced by retail businesses of all types and sizes.

Our Dispute Management team has a full-service capability for quickly understanding the commercial objectives business involved in retail in order to give sound and strategic advice in all facets of dispute management.

Our focused approach draws from a wealth of experience our team possesses in advising local, national, and international retail brands and distributors over many years on matters including commercial transactions, consumer contracts, product liability, and brand protection as we continue to develop our retail client base.

To speak to a solicitor about a consumer complaint in relation to the quality of goods or services, either call our Leeds, Sheffield or York office or fill in our enquiry form and let us know a suitable time to get back to you.

For Retailers

We are very experienced in providing instant access to advice for branch and shop managers so that problems are ‘nipped in the bud’ before they can escalate. When a consumer or other type of claim arises, we will help you to resolve them in accordance with the needs of your business, quickly and effectively, with the minimum disruption to your operations and your brand.

More often than not, we will recommend a quicker commercial solution, which may avoid a claim escalating altogether. If the consumer persists unreasonably then we will defend you.

For Consumers

Consumers can also call on our comprehensive expertise as we offer individuals specialist advice on the options available to them in disputes arising out of contracts for the sale of goods, the supply of services, hiring of goods, credit purchases, distance selling regulations, auctions, and contracts with insolvent traders

Consumers who purchase goods or services from sellers, retailers, or traders who are acting in the course of their trade, profession, or business have a wide range of rights and remedies available to them in the event that those goods or services are not of satisfactory quality or fit for purpose.  Also, rights and remedies are available to consumers who have purchased products online and have therefore not had the opportunity to examine the goods only to find that a fault or misdescription comes to light after delivery.

When a person feels that there is a problem with the goods or services they have purchased, it is important that action is taken properly to address the dispute with the seller.  An informed approach by a consumer who is aware of their rights and remedies available to them under the specific terms of their contract and more generally under legislation governing such transactions often achieves and swift and satisfactory resolution of the problem.

For more information on how we can help call us today or complete our online enquiry form for a quick response from a member of our team.

We are highly responsive to the needs of consumers and will provide cost-effective advice and representation in pursuing claims. We can try to persuade the retailer to take certain steps, such as issue a refund or exchange, or pay compensation where appropriate.  We have vast experience in assisting consumers with litigation where remedies are sought against traders can include rejection, repair or replacement of goods, and compensation for damage caused by faulty goods.

For reasons of cost proportionality, we are unlikely to take on low-value claims by a consumer (e.g. over a defective electrical item).

We offer specialist advice on the options available to them in disputes arising out of contracts for the following:

  • Auctions
  • Contracts with insolvent traders
  • Credit purchases
  • Distance selling regulations
  • Sale of goods
  • Supply of services

We have considerable experience in assisting consumers with litigation where remedies are sought against traders including rejection, repair or replacement of (usually high value) goods, and compensation for damage caused by faulty goods.

The Consumer & Retail Dispute Law Team

We have been advising a wide range of retail businesses over many years. We act for a number of household named brands as well as many smaller businesses. Our experience covers business to consumer and business to business claims across all types of retail activity.

All of our solicitors display Lupton Fawcett’s key values, for example, treating each client as an individual rather than just another case. This means we are able to build genuine relationships with our clients where we shall aim to surpass your expectations.

Contact Us for Help

Lupton Fawcett is a leading personal and commercial law firm in Yorkshire with well-established offices of highly experienced solicitors in Leeds, Sheffield, and York.

We have spent over one hundred years using our legal skills to help you through difficult, complicated, or emotional times.  Within every area of law, we put your interests first.

We provide a personalised service, with sector specialists and extensive resources to ensure we are giving you the best solutions to your problems.

Lupton Fawcett has long been recognised for our expertise in all areas of Commercial Disputes and Litigation.

Our Business Dispute Solicitors act regularly for clients across the United Kingdom including Bradford, Birmingham, Hull, Liverpool, London, Manchester and Nottingham.

We can support your needs wherever you live in England, Wales & Northern Ireland.

Call today or complete the enquiry form and we will get back in touch with you quickly.  We will always respond promptly, and we will be happy to help.


Why Choose Lupton Fawcett?

Having advised and supported many local families, individuals and businesses, we are proud to offer clients a dedicated service from specialist solicitors who are experts in their field:

We're Award Winning

Multi-award winning - Yorkshire Team of the Year, Regional Employment Team of the Year, Employment Law Lawyer of the Year

We're Connected

We're connected to the people, businesses and infrastructure throughout Yorkshire

We Put You First

You can be sure to expect superb client service from us. Our clients are our priority

We're Your Law Firm

Your problems are real but how we approach them makes all the difference

Frequently Asked Questions

What rights do consumers have against my business if they do not like the goods they have bought?

If the goods are not of satisfactory quality then the consumer can choose from a number of legal resolutions, ranging from insisting on a repair or replacement to rejection and a refund.

There are identical provisions in other Acts imposing the same regime on other types of transactions, such as hire purchase agreements and conditional sale contracts.

There are many possible answers to this question, which will vary depending on the precise nature of the transaction, what the consumer does with the goods in the meantime, and so on.