Consumer & Retail Dispute Lawyers
Our experienced Dispute Resolution Lawyers understands the risks of claims – by both businesses and consumers – faced by retail businesses of all types and sizes.
To speak to a solicitor about a consumer complaint in relation to the quality of goods or services, either call our Leeds, Sheffield or York office or fill in our enquiry form and let us know a suitable time to get back to you.
We are very experienced in providing instant access to advice for branch and shop managers, so that problems are ‘nipped in the bud’ before they can escalate. When consumer or other claims arise, we will help you to resolve them in accordance with the needs of your business, quickly and effectively, with the minimum disruption to your operations and your brand.
More often than not, we will recommend a quicker commercial solution, which may avoid a claim escalating altogether. If the consumer persists unreasonably then we will defend you.
Consumers who purchase goods or services from sellers, retailers or traders who are acting in the course of their trade, profession or business have a wide range of rights and remedies available to them in the event that those goods or services are not of satisfactory quality or fit for purpose. Also, rights and remedies are available to consumers who have purchased products online and have therefore not had the opportunity to examine the goods only to find that a fault or misdescription comes to light after delivery.
When a person feels that there is a problem with the goods or services they have purchased, it is important that action is taken properly to address the dispute with the seller. An informed approach by a consumer who is aware of their rights and remedies available to them under the specific terms of their contract and more generally under legislation governing such transactions often achieves and swift and satisfactory resolution of the problem.
Our experienced Dispute Management team have a track record of acting for consumers and retailers alike and can offer a commercially-focused approach to resolving such problems. We provide informed advice on the rights and remedies of consumers in such claims and also on the best strategy to achieve the desired outcome for clients in such circumstances.
For more information on how we can help call us today or complete our online enquiry form for a quick response from a member of our team.
We are highly responsive to the needs of consumers, and will provide cost-effective advice and representation in pursuing claims. We can try to persuade the retailer to take certain steps, such as issue a refund or exchange, or pay compensation where appropriate.
For reasons of cost proportionality, we are unlikely to take on low value claims by a consumer (e.g. over a defective electrical item).
We offer specialist advice on the options available to them in disputes arising out of contracts for the following:
- Contracts with insolvent traders
- Credit purchases
- Distance selling regulations
- Sale of goods
- Supply of services
We have considerable experience in assisting consumers with litigation where remedies are sought against traders including rejection, repair or replacement of (usually high value) goods, and compensation for damage caused by faulty goods.
The Consumer & Retail Dispute Law Team
We have been advising a wide range of retail businesses over many years. We act for a number of household named brands as well as many smaller businesses. Our experience covers business to consumer and business to business claims across all types of retail activity.
All of our solicitors display Lupton Fawcett’s key values, for example, treating each client as an individual rather than just another case. This means we are able to build genuine relationships with our clients where we shall aim to surpass your expectations.
Contact Us for Help
Lupton Fawcett are a leading personal and commercial law firm in Yorkshire with well-established offices of highly experienced solicitors in Leeds, Sheffield and York.
We have spent over one hundred years using our legal skills to help you through difficult, complicated or emotional times. Within every area of law, we put your interests first.
We provide a personalised service, with sector specialists and extensive resources to ensure we are giving you the best solutions to your problems.
Lupton Fawcett have long been recognised for our expertise in all areas of Commercial Disputes and Litigation.
Our Business Dispute Solicitors act regularly for clients across the United Kingdom including Bradford, Birmingham, Hull, Liverpool, London, Manchester and Nottingham.
We can support your needs wherever you live in England, Wales & Northern Ireland.
Call today or complete the enquiry form and we will get back in touch with you quickly. We will always respond promptly, and we will be happy to help.