Private and Cookie PolicyWe use cookies to enhance your experience while using our website. We will take your continued use of our website as consent to our use of cookies.



personal injury banner

Injury Claim Compensation FAQs

Frequently Asked Questions

Click on the links below to jump to the relevant question:


What if I am still suffering from my injuries?

The medical experts will advise us on whether it is appropriate to settle your claim or whether we should wait until you are reviewed in some weeks/months time.

Sometimes, they can give a full prognosis e.g. "This person’s injuries have mainly resolved, and I would expect a full resolution with no further problems within 3 months". We would then be able to attempt to settle your claim basing our assessment of your compensation on the expected recovery. However once you have accepted any offer of compensation, you do so in full and final settlement, and can not come back later for more damages. We will advise you on this issue.

Can I claim for time off work?

Yes. If the injury is such that you were unable to go to work or you lost business and therefore money you can claim this back.

How long do I have to bring a claim?

If your claim is accident related, you have three years from the date of the accident. In cases where a disease or some latent problem may be involved, you have three years from the date you either knew or ought to have known that you had a claim.This is called "date of knowledge". If you are unsure about when the law would class you as having this knowledge, you should speak to us as soon as possible.

Is it right to make a claim?

Consider it this way. Claims are only claims for mistakes made by other people, as a result of which you became injured. In the vast majority of cases, people take out insurance to cover them against ‘mistakes’. You probably have car insurance or house insurance. That is how the insurance industry exists. They take the premiums from a lot of people to enable them to pay damages for to the relatively few people who make proper and appropriate claims.

Can I claim for back injury if I already have a bad back?

You can’t claim for any pre-existing condition, but you can claim for an aggravation of that condition. The purpose of obtaining medical evidence in your claim is to establish exactly what injuries were caused by the accident.

What if it was a hit and run driver?

The Motor Insurers Bureau was set up to help victims of uninsured or untraced drivers. However, there are limits on the damage you can be compensated for, and it is important that you act swiftly. The MIB has certain rules you must follow to be entitled to claim. For example, you must show that you took all reasonable steps to trace the driver responsible as soon as possible after the accident. You are advised to seek proper assistance.

What if the accident was my fault?

The question is, was it all your fault? In some cases, liability is apportioned between the two parties, and you can still claim compensation for the damage caused by the other person.

What if my husband/wife was to blame for my injuries?

Some people are uncomfortable making a claim against a friend or relative. However, you should view the claim as a claim against their insurers. Once this is explained to your friend or partner, they usually understand.

Do I have to prove that an injury at work was my employer's fault?

In every claim for compensation, the onus of proof is on the claimant to prove that the employer was negligent or in breach of the law. The claimant must prove that the injuries were caused by this. In some cases, for example industrial disease claims, other claimants may have already established the employer’s liability, and the employer’s insurers will simply agree to settle claims rather than fight something that has already been proven.

What if the claim is defended?

The rules require that your opponents have a period of time in which they can make investigations and either admit fault or deny it, or say it was partly their fault. Since April 2010, if you were injured in a road traffic accident, that time period is only 15 days, for any other claim it is 90 days.

Just because your claim is defended in the first instance does not mean that you will lose. Insurance companies will do all they can to try to deny responsibility or reduce the amount of compensation they are obliged to pay. That is where our expertise comes in. We know all the tricks! It is our job to get them to admit responsibility and pay you compensation.

Can I get physiotherapy?

This is dependent on medical advice. In whiplash claims early physiotherapy may be beneficial in some cases, but not in others.  It depends on the injury. We will ask our team of physiotherapists and triage nurses to assess your requirements.  For further information on this process, please see our "rehabilitation after an accident" section.

What is "pre-action disclosure"?

Sometimes, we need the other side, or in some cases a third party, to disclose certain documents for us to decide whether your claim is likely to be successful. For instance, if you have slipped in a supermarket, we may want to obtain their cleaning and maintenance records before advising you whether we think they have acted reasonably or not. If the other side refuse to supply this documentation, we can ask the Court to make an order that they disclose it to us for this purpose. That is known as a Pre-action Disclosure application

Why do I have to see a doctor who isn't treating me?

We need to obtain an independent opinion from a doctor who has not been involved in treating you and who is experienced in supplying "medico-legal" reports on which we will base the valuation of your claim for General Damages.

Can instructions be by email?

Yes. The speed of email is clearly going to cut down on the time it takes to deal with your claim. However, we may need certain documents signing and sending by post. We will supply a prepaid envelope. The Ministry of Justice has opened a webportal where claims can be submitted and dealt with speedily. Whether the claim stays in that regime depends on whether liability is denied by the other side, and whether compensation amounts can be agreed.

It’s all a bit daunting

Most things are when you have no knowledge of them. We are experts at what we do and we will guide you through the claim process. We aim to make the journey as easy and painless as possible.

What if my claim is unsuccessful?

If we are unable to negotiate compensation on your behalf, or if a Judge decides you have no claim, or we advise you that for some reason your claim no longer has reasonable prospects of success, you will not have to pay our fees. We work on a "no win, no fee" basis.

Is making a claim a difficult procedure?

Not for us. We have been doing this for many years. Yes, there are protocols and procedures to comply with, but the Ministry of Justice is keen for cases to proceed as quickly as possible and so that is one of our overriding objectives.

Will I have to go to Court?

Claims settle without having to go to Court 95% of the time. If there are arguments on who was to blame and no compromise can be reached (we will not suggest a compromise against your best interests) then it may be necessary to attend a hearing. Don’t worry, we will look after you. That’s what we are here for.

Is there a simplified claim process?

Yes. The Ministry of Justice has  opened a web portal where  claims must be submitted. Whether the claim stays in that regime depends on whether liability is denied by the other side, and whether compensation amounts can be agreed. All round, it’s much easier than it used to be.

How much will I receive in compensation?

We will need a medical report with a final conclusion before we can let you know what amounts to proper compensation. Lawyers refer to what is known as ‘Heads of Damage” when compiling claims. This means that you might have a claim that includes different elements. Common examples of these are:

  • Pain, suffering and loss of amenity for the pain and restrictions on your activities.
  • Loss of earnings income loss caused by your injury.
  • Care and assistance for the help received from family and friends with things like housework that you cannot do because of your injury.
  • Handicap on the open labour market for the risk that your injury might make it harder for you to find a job if you lose your current employment.

There are many others, and new types of claim arise all the time. As long as you can prove that the claim was caused by the injury you can argue that you should be entitled to recover compensation for it. If you have suffered any loss whatsoever, don’t feel bad about asking if you can include it in your claim.

What are Special Damages?

Any financial losses which can be linked to the accident. Loss of earnings, damaged clothing/items etc. Receipts are sometimes necessary. Don’t throw anything away if it is remotely connected with the accident or your claim!

What are General Damages?

Not so complicated! Damages for pain, suffering and loss of amenity (loss of comfort/convenience/quality of life) all make up General Damages. Just think of it as compensation for the injury and how it has affected you in the past and if it will in the future.

How long will my claim take?

This really is the "piece of string" question! The answer is that while we will do everything to ensure your claim is dealt with as quickly as possible, inevitably there are procedures to be followed and protocols to be observed.

As a general rule of thumb, if you were involved in an accident and your personal injuries were not very severe, you could expect that it will take 3 to 6 months, if liability is not in issue and the medical evidence supports the fact that the claim can be settled. More serious injuries take longer to heal obviously and we can not settle your claim until we are sure we know the longer term diagnosis.

How can I help support you in making my claim?

Always keep us notified of a change of address, email or new telephone numbers. Please provide a prompt response to our requests for information or instructions. We may ask you for your instructions in writing as we will need to keep a record for our file. Email is fine. You don’t have to write a letter.

Why do you ask for instructions in writing?

"If it's not written down it didn’t happen" is an old saying used by lawyers. We have to be sure that we have understood your instructions and that we have a record on our file so that there can be no misunderstanding. So please, where we ask for you to write to us, please do so. We can supply you with a prepaid envelope or you can use email.

Do you get paid if I lose my claim?

No. We take your case on a 'no win, no fee' arrangement. Basically, we are prepared to risk not getting paid if we don't recover some compensation for you.

How do you get paid?

Since a change in the law in 2013 you are not able to recover all your fees from the other side.We can recover some of our fees by the Insurers for the other side but the balance of our fees are paid by you once we have recovered your damages. However, we will guarantee to cap our fees to the equivalent of 25% of any damages you receive, so you will always get 75% of your damages as a minimum.

Do I have to pay the other side's fees if I lose?

No. We will arrange an insurance policy on your behalf,  to ensure that the other side's fees are covered in the event that you lose.

The papers sent to me are confusing. Can you explain?

Our Regulations say that we have to give you a lot of the information in our letter and Terms of Business. It’s the same for most professional service firms these days. Regulatory bodies, quite rightly, want to protect members of the public from entering into Agreements where they are unaware of some of the issues. If you have any concerns or don’t understand something, discuss it with our agent when they visit or please contact your appointed lawyer team and they will help you.

What is No win, No fee?

Basically, we decide whether we will take your claim on the basis that if we are unsuccessful in getting you compensation, we will not get paid. That shows how much confidence we have in you and in our ability as lawyers.

What if I change my mind?

If we have decided to take your claim on a Conditional Fee Agreement (No win, no fee) then we have already decided we will risk not getting paid if we are unsuccessful in getting you compensation. So, if we decide to take that risk on your claim, we want you to be committed as well. If you decide that you don’t want to proceed, after signing the Agreement, we will have to bill you for our services to that point.

Tell me about your rehabilitation services

Lupton Fawcett provides rehabilitation services through a national medical agency. They are a proactive rehabilitation company offering the complete spectrum of rehabilitation and treatment services necessary to return you to as near to your pre-accident physical and psychological condition as possible.

Early rehabilitation is widely recognised as playing an essential part in returning an injured person to their pre-accident condition. Rehabilitation offers the opportunity for you to have access to appropriate treatment at a convenient location whilst by-passing NHS waiting lists.

The Rehab Network

Assessment and treatment is provided through a network of practices on a fully nationwide basis, all Physiotherapists are fully trained and are members of the Institute of Chartered Physiotherapists.

The Rehab Network Delivers:

• Full clinical governance and treatment protocol management in line with the Chartered Society of Physiotherapists guidelines.

• Guaranteed appointments within 48 hours of referral.

• Well appointed facilities with access to specialists, imaging and rehabilitation and onsite parking.

• The size of the network ensures that you will be offered treatment within a 15 mile radius of your home.

Get in Touch

With Lupton Fawcett on your side, you're taking control. Contact us today.

Enquiry Form

Please complete this form to make an enquiry and we will get back to you as soon as we can.

Remember you can still call us on 0333 323 5292 or email us at

  • Mr Faulkner

    Excellent professional service from start to finish. Thank you so much for your hard work. Tracey - you and your team are amazing.

Get in Touch