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Employee Representatives & Effective Consultation

Module Leader: Joan Pettingill


This informative and practical training session has been created to provide employee representatives with a solid understanding of their role so that they understand the context of in which they are operating and how to fulfil the role so as to ensure an effective process. 

Module aims 

This module aims to provide participants with:

  • the knowledge and understanding needed to deal with a range of issues including: 
    • the role of an employee representative;
    • understanding a typical consultation/change management document;
    • the differences between information, consultation and negotiation;
    • dealing with a typical collective redundancy/reorganisation/change in terms and conditions scenario;
    • understanding and responding to different stakeholders, constituency employees and management. 

Learning outcomes 

By the end of this module, participants will: 

  • understand the context in which they may be required to operate and the different types of consultative processes;
  • have an appreciation of the expectations of both those they represent and of management’s role;
  • know the difference between negotiation, consultation and information giving processes;
  • understand a collective redundancy/reorganisation process;
  • know how to gather feedback and relay this effectively to relevant stakeholders to maximize the prospects of a smooth consultation process; 

Employee Representatives & Effective Consultation

Course Agenda

09.00 – 9.15 


Introduction to the day

9.15 – 9.45


What is representation?



  • Different channels of communication
  • When must consultation take place?
  • Who are appropriate representatives?
  • What does informing and consulting involve?



Providing information – case study 



  • What information might be provided? 

9.45 – 10.15 


What is consultation? 



  • the key components of consultation;
  • starting consultation 



Effective representation, key qualities and self-development 

10.15 – 10.45 


Practical tips for effective consultation



  • Understanding the business case
  • How to represent a constituency
  • How to provide feedback 

10.45 – 11.00



11.00 – 12.30



Overview of a typical collective redundancy/reorganisation/terms and conditions change process with practical discussions and case studies 

12.30 – 1pm 


Group learning quiz



Course ends

 The Cost

Our standard charge is £200 plus VAT per delegate for a full day course, if it is being held at our premises or a venue close to our offices.  In addition, we do offer three for the price of two rates.

For a half-day course, our fees are £125 plus VAT per delegate.

Should you require the course to be held in-house at your premises, then the fee would be £2,000 plus VAT for up to 12 attendees.  Should your premises be in London, then the fee would be £2500 plus VAT plus travel and hotel costs. 

For a half-day course, our fee would be £1250 or £1500 for London plus travel costs.

If you are interested in reserving a place, please contact Hayley Macdonald.

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Delegate testimonials

“ I just want to add that yesterday’s seminar was absolutely brilliant, the speakers, their subject knowledge and content was exceptional and it was delivered in such a way that an otherwise difficult and sometimes ‘dry’ subject came across in manageable and enjoyable format.” Kate Swinton, Sweet Squared

“This was one of  only a handful of courses that I have  ever been on where I have walked away having thought that it was time well spent, and that I had  learnt something"  Gemma Gill, Call Credit Information Group Leeds  

“Well presented with  especially useful discussions about real case studies. Excellent training day throughout“. Saoirse Cowley, Government Legal Department

“Pitched at the right level; not too detailed but sufficient to enable an overall understanding of key aspects of employment law”.  Chris Brewster, Animal Care Plc 

“Excellent presentation, clear learning outcomes and very good case studies”. Attendee Chaucer Foods Limited 

“Excellent and entertaining delivery“.  Bred Duncan, Duncan Chartered Accountants 

“Very well presented. All information detailed and very well put across”.  Mathew Chafer, Begbies Traynor  

“Excellent presenters, dynamic case studies and examples”.  Camilla Reece, Financial Force  

“Really enjoyed the day ; learned something new ! Excellent facilitators“. Sarah Kelly, HR Manager CPP 

“Very well presented and very informative”.  Shanna Pindair, Yorkshire Energy Partnership 

“Detailed , very informative, great use of case studies to illustrate examples”. Alexandra Myer, Morrisons Supermarket Plc 

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