Our CSR policy

We aim to abide by the following charter in support of our CSR responsibilities:

Our clients
  • commit to provide a high-quality service and customer satisfaction
  • seek to add value and provide commercial solutions and communicate to them our core social and client relation values
  • create transparent business relations
  • provide an effective complaints handling process
  • ensure complete respect for client privacy and confidentiality
  • strictly enforce our anti-money laundering policy
  • Our staff
    • adopt a selection and recruitment policy open to a wide pool of applicants  
    • awareness of our economic impact on the marketplace and responsibilities to the wider community
    • introduce family friendly policies wherever possible and provide support for working parents
    • offer clear opportunities for career progression
    • provide training and development to all members of staff
    • ensure full compliance with health and safety requirements
    • create a modern, caring and fulfilling working environment
    • a comprehensive staff handbook setting out clearly the rights and expectations of all members of staff
    • encourage full and frank communications at all levels within the practice
    • promote healthy living and wellbeing
    • Our Partners
      • ensure that Partners, whilst receiving a commercial return for the investment and risks in the financing of the practice, are attune to the impact of our business and our people on the wider community
      • engagement with business and community connections and community initiatives
      • Our suppliers
        • create clear contractually and ethically based arrangements
        • commit to timely payment of all due invoices
        • seek long term relationships to the benefit of our clients
        • consider the CSR policy of our suppliers in the selection process
        • Our professional community
          • maintain a reputation as a practice of the highest integrity and honesty
          • develop good working relationships with other law firms, by sharing good practice and working towards common objectives
          • demonstrate commitment to our local Law Societies, local branches of national bodies such as the CBI and IoD and other relevant professional bodies and organisations set up to promote our local business communities
          • Wider society and the community
            • participate in charitable gifts and community investment where appropriate and possible
            • encourage members of staff to engage with local communities and charities
            • offer work experience opportunities
            • support local/national charities from each office
            • Each year we aim to review our progress in each of the above areas and consider the introduction of further appropriate measures of Corporate Social Responsibility.

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